In Case of an Emergency

PUBLIC HOLIDAYS

Please note our office will be closed on all public holidays.

Please refrain from calling a tradesperson if there is less than 24 hours until our office next opens, unless there is a serious safety concern.
If you are not sure whether your maintenance request is urgent, see the list of examples below.

We will prioritise all maintenance requests as soon as we receive them to minimise any inconvenience caused.

Any issues at the property that compromises the tenant’s health or safety are considered urgent.

For example:

• Hot water system is leaking and about to burst
• The only toilet in the property is blocked and not flushing at all
• The property was broken in to
• Any broken glass/windows
• Any broken/faulty locks
• There is a fire or flood at the property
• The property has no electricity

To speed up response time for urgent issues, please contact the respective contractor from the list below to arrange emergency maintenance. Please then report all emergencies to We Love Rentals® the following business day. If We Love Rentals® determines the issue as a non emergency the tenant will need to pay the bill.

If you are unable to contact our preferred contractors please contact your own appropriate, registered and licensed trades person.

The following companies are preferred contractors for We Love Rentals®:

Plumbing:
GXR Plumbing & Gas
Ph: 0437 800 192

Electrician:
Gorey Electrical
Ph: 0421 285 224

Locksmith:
Prime Lock & Key
Ph: 0492 989 480

Glazier:
Dependable Glass
Ph: 0410 640 500

Handyman:
Piara Maintenance
Ph: 0407 779 087

Further questions? Why not call one of our property managers on 6254 6300 or click on the FAQs link below

Tenant Frequently Asked Questions… Click Here